When contacting your support team, reference error ID 1 (source ID 0).Ī quick debugging session with the logging tool on the front end server of the user who is unable to send or see presence information will show the following: Troubleshooting information is available online, including best practices for using Lync. When contacting your support team, reference error ID 504 (source ID 239). … then subsequently fail with the message: While the other company displays a globe indicating that the user is a federated contact and is able to receive messages, presence information is labeled as “ unknown”:Īn attempt to send a message to this federated contact will display spinning dots: The following is the organization that can send instant messages and see presence: You’ve configured federation between two Lync Server 2013 environments and noticed that one of the organizations can send instant messages and see presence information but the other one cannot.
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